Boston Limo VIP offers a customer-friendly cancellation policy. You can cancel your ride free of charge up to 2 hours before your scheduled pickup time for short-distance rides. For long-distance rides, cancellations can be made free of charge up to 24 hours before your pickup.

You can book rides months in advance or as  soon as 60 minutes before you need them. We recommend booking early when possible. You  can cancel free of charge up to 2 hours before  your pickup time and make changes to your  booking until 60 minutes prior.

For standard pickups from hotels or homes, your chauffeur will wait for 30 minutes. The first 15 minutes are free, and you will only pay for the  last 15. If you think you might be late, please reach out to us via chat so we can help.

For airport and long-distance train station  pickups, you get one hour of complimentary wait time. For example, if your pickup is at 10 AM,  your chauffeur will wait until 11 AM at no extra charge. Providing your flight or train number  helps us track your arrival and adjust for any  delays. If there is a long delay and the chauffeur  cannot wait, we will contact you to find a solution.

The complimentary wait time only applies to  pickups. Any waiting at a stop during your  journey is charged per minute, and rates vary by  city. You can find more details about stops here.

When you book an hourly ride, the time starts from your selected pickup time and ends after the booked duration. If you need more time during your ride, just ask your chauffeur if they can extend it. Added time is charged in 30-minute increments at the same rate as your booking.

You can change your pickup and drop-off locations in the online up to 60 minutes before your pickup time. Note that changing the drop-off or adding stops may incur extra charges. If you are past the 60-minute mark or already in the vehicle, inform your chauffeur about the  route change. After your ride, BLV will send you an updated invoice reflecting any added distance and drive time.

Including your flight number in your booking helps your chauffeur track your flight and adjust the pickup time for delays or early arrivals. If you forget to add it, we will try to contact you. If we cannot reach you, your chauffeur will stick to the  original pickup time. For major train stations, you can enter your train number in the flight number  field or the special requests section. If you need to add this info last minute and cannot edit your  booking, please contact Customer Care. If you have your chauffeur's contact info, it is helpful to  send them the details as well.

We recommend a gratuity of 20% to express  appreciation for outstanding service. Thank you for recognizing our chauffeurs.

We want to make your payment experience as easy as possible! We accept all major credit cards, as well as Venmo and Zelle for your convenience. Please note that a small fee may apply to credit card transactions. If you have any questions about payment options, feel free to reach out.

You will be charged for your card at the end of the job. For corporate clients or members, the timing of the charge will be according to the terms outlined in your contract. If you have any specific questions about your situation, feel free to ask.

Absolutely, you can change your payment method for an upcoming ride at any time. Just let us know how you would like to proceed, and we will take care of it for you.

Most airlines recommend arriving at the airport 2 hours before domestic flights and 3 hours before international flights. However, frequent travelers often find their own timing can vary. Some prefer to arrive early, while others like to cut it close.
Here are a few things to consider:

• Have you already checked in?
• Do you have bags to check?
• Is it a smaller regional airport or a larger international hub?
• Is it peak travel time (holidays, summer, school breaks, etc.).

For your chauffeur service, Boston Limo VIP calculates routes and ETAs using Google Maps, so it’s a good idea to refer to that when choosing your pickup time.

You will not be charged for early arrival. Your complimentary wait time starts at your scheduled pickup time: one hour for airport and train station pickups, and 15 minutes for others. If you provide your flight or train number when  booking, your chauffeur can track your arrival and adjust the pickup time for any delays or early arrivals.

When you provide your flight or train number for airport or station pickups, we can track your arrival and adjust your pickup time for delays or early arrivals. For instance, if your flight is delayed by 30 minutes and you booked your pickup for 6:30 PM, we will automatically shift it to 7:00 PM. If you arrive early, we will adjust your pickup time accordingly as well.

Yes, our airport pickup service includes the option for a meet and greet service. You can request this service for an additional charge. We'll provide a greeter to ensure a smooth and satisfying experience for you. If you have any other questions or need assistance, just let us know.